Refund Policy

This Refund Policy explains when a customer may request a refund for services booked through IAMBP and paid via escrow, how to submit a request, how IAMBP reviews disputes, and what outcomes to expect. By booking a service through IAMBP, both customers and providers agree to follow the terms below.

1) Refund Eligibility

A refund may be requested only when the escrow payment has been made through IAMBP and one or more of the following conditions applies:

A. Provider No-Show (No Prior Notice)

You may be eligible for a refund if:

• The provider fails to attend the scheduled appointment, and
• The provider did not notify you within a reasonable time before the appointment, and
• You have supporting proof (messages, call logs, arrival/check-in evidence, etc.).

B. Provider Cancellation

You may be eligible for a refund when:

• The provider cancels the appointment, including cancellations made with at least 24 hours’ notice (where your booking terms allow for a refund), or
• The provider cancels late and you are unable to reschedule within a reasonable timeframe.

Note: Refund decisions may also depend on the booking terms selected at checkout (e.g., cancellation rules, reschedule options, and service type).

C. Service Not as Agreed (Material Difference)

You may be eligible for a refund if the service delivered differs substantially from what was confirmed at the time of booking, such as:

• The service type, duration, or key components were not provided as agreed
• The provider delivers a service that is clearly inconsistent with the confirmed booking details
• You paid for specific add-ons or requirements that were not delivered

To qualify under this section, the difference must be material, meaning it reasonably changes the value or nature of what you booked not a minor preference issue.

D. Unprofessional or Unethical Conduct (Documented)

You may be eligible for a refund if there is documented evidence of:

• Unprofessional behavior (e.g., repeated disrespect, harassment, intimidation)
• Unethical conduct (e.g., pressure to pay outside escrow, misrepresentation)
• Safety or boundary violations
• Any behavior that violates IAMBP professional standards

IAMBP may request additional details for serious complaints to ensure fairness and safety for all parties.

2) Request for Refund

To request a refund, follow the steps below to ensure your submission can be reviewed quickly and accurately:

1. Log in to your IAMBP account.
2. Navigate to Escrow Dashboard.
3. Locate the relevant transaction and select “Request Refund.”
4. Complete the refund form with a clear, detailed explanation, including:
   • Appointment date and time
   • What occurred (timeline-style is helpful)
   • What was expected vs. what happened
   • Any actions you took to resolve the issue (messages, calls, reschedule attempts)
5. Upload supporting documentation, such as:
   • Message/email conversation history
   • Screenshots of cancellations or confirmations
   • Photos (if relevant)
   • Receipts or booking details
   • Any other evidence that supports your claim
6. Submit the request. You will receive a confirmation that IAMBP has received your claim.

Important: Submitting a complete request with clear evidence helps IAMBP review and resolve your case faster.

3) Review Process

Once IAMBP receives your refund request:

A. Verification & Investigation

IAMBP will conduct a structured review to verify:

• The booking terms and escrow status
• The appointment details (time, service type, duration, add-ons)
• The reason for the request and whether it meets eligibility requirements
• The supporting documentation submitted

B. Requests for Additional Information

If needed, IAMBP may contact:

• The customer for clarifications or more evidence
• The provider for their explanation, documentation, or proof of service delivery

Both parties may be asked to respond within a set timeframe to prevent unnecessary delays.

C. Resolution Timeline

IAMBP aims to resolve refund requests promptly once all necessary information is received often within a few moments after the case file is complete. More complex disputes may take longer if additional verification is required.

4) Outcome of Resolution

A. Approved Refund

If approved:

• Escrowed funds will be released back to the customer’s account using the original payment pathway where applicable.
• A confirmation email will be sent to the customer once the refund is completed.
• The transaction status in the Escrow Dashboard will update to reflect the refund.

B. Not Approved / Alternative Resolution

If a refund is not approved, IAMBP may:

• Deny the refund if eligibility criteria are not met, insufficient evidence is provided, or the service was delivered as agreed; and/or
• Recommend an alternative resolution (e.g., partial refund, reschedule, or provider credit) where appropriate and supported by the case details.

Customers will be notified of the final decision and the reason for the outcome.